Incident Management
The Responsibility Of Us
It is our responsibility to treat participants with consideration and safety, and to take measures to prevent abuse and neglect. We recognize that occurrences like this could have an impact on the health, safety, or general happiness of people with disabilities.
In spite of our efforts to reduce the possibility of events (including near misses), we have an incident management system in place to track, investigate, and address them as they pertain to the provision of our services to you.
If you plan to utilize our services, your service agreement will let you know that we have an incident management mechanism in place.
INCIDENT: An occurrence that causes property damage, bodily harm, disease, or death (or could have in the case of a “Near Miss”).
A reported incident consists of:
- Death of the Participant
- serious injury to a participant
- abuse or neglect of a participant
- assaulting a participant or engaging in inappropriate physical or sexual contact with them
- The concept of sexual misconduct committed against or in the presence of a participant includes grooming the person for sexual engagement; and the unfair application of a participant-limiting technique.
Feeling Safe And Having Safety
NDIS providers must abide by a set of rules in order to keep individuals safe. We make a lot of effort to keep everyone safe. You, our employees, and other local residents are all part of that. We consider accident-causing factors and accident-prevention strategies. Our term for this is “risk management.” We assess the services we provide, the environments in which they are provided, the individuals who engage with you and others in your environment, as well as the inquiries we make of you. We believe that everyone deserves to feel protected and secure. If you have any unease, please let us know.
The members of our staff are informed of what to do in the event of an issue or accident.
We Observe The NDIS Regulations In The Case Of An Incident
- Informing the NDIS Commission is required.
- The situation needs to be looked into.
- We must take action to stop another calamity like this from occurring.
- The injured party must be made aware of everything.
- If someone is treated unfairly, if someone claims they were injured, or if NDIS participants are handled unfairly by employees, we must follow by these regulations.
Reconfiguring The Facts
Fair treatment is a right for everyone. If you were the victim of a crime, you have a right to know what went wrong and what is being done to make things right. You have the right to complain if you do not receive these responses. We’ll keep you updated at all times. We want to be respectful to you. If you are dissatisfied with our complaints procedure, you have the right to seek assistance.
Your situation might be helped by the NDIS Commission. You can get help from an advocate by asking them to speak for you.
ECD Service management: 61 434 573 866; 61 423 042 281
Sending us an email at support@ecdservice.com.au