Feedback And Complaints

We take great pride in providing excellent services at ECD Service. Please take a moment to let us know what you think we are doing well or where we can do better.

Your recommendations enable us to enhance our processes for the benefit of all.

Every member of our team is aware of our complaint and feedback procedures, so we encourage you to express your opinions whichever you feel most comfortable.

Ways To Give Feedback

Compliment: Use this to thank us and let us know when whatever we did was done appropriately.

Suggestion: Use this if you have ideas for a modification or addition that would enhance our experience.

Complaint: This is the information you give us if you are dissatisfied with our service and want us to try to fix the problem.

You are helping us to improve our service by providing us with feedback, even criticism.

How Do We Manage Your Comments?

We want to address any problems you might be having as soon as we can. We promise to respond to your complaint in ten business days.

ECD Service will help you contact the proper outside agencies if we are unable to resolve your problem.

Process For Filing A Complaint With ECD Service

There are many ways you can get in touch with us:

Any member of our staff, including managers and support personnel, is reachable.

+61 434 573 866; +61 423 042 281 are the phone numbers for the general managers.

You can write to us at 598 Albany highway Victoria park WA 6100, ECD Service.

Email our customer service department at support@ecdservice.com.au

Contact The NDIS Commission

NDIS Quality and Safeguards Commission on 1800 035 544
National Disability Insurance Scheme (NDIS) or feedback@ndis.gov.au
National Disability Insurance Agency (NDIA) on 1800 800 110