ECD Services

  • ABN 98 633 714 673
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Privacy Policy

1. Purpose and Scope

This policy intends to establish expectations for privacy, honesty, and confidentiality in interactions between potential clients and Empowering Community Disability Services. The plan was based on the principles of the Privacy Act, Freedom of Information Act, Disability Services Act, and Disability Services Standards, which are all pieces of legislation outlining people’s rights.

All programs and activities offered by Empowering Community Disability Services are covered by this policy.

2. Policy Statement

All clients at Empowering Community Disability Services will be treated with the same respect, dignity, and confidentiality as the general public.

3. Procedures

To ensure that Empowering Community Disability Services achieves its policy goal of guaranteeing that all participants have the same degree of privacy, integrity, and confidentiality that the rest of the group expect, the following protocols must be upheld.

Empowering Community Disability Services (ECD Services) that are empowered will:

  1. Only gather customer data that can be proven to be directly relevant to fulfilling service and care commitments.
  2. Before getting information from a different source, be sure the person or family has given permission.
  3. Before disclosing information to another party, get the person or family’s written approval.
  4. Ensure that only the members of the Empowering Community Disability Services personnel who require access to the aforementioned information are granted access.
  5. Inform the participant and their family that Empowering Community Disability Services may have personal information about them.
  6. Inform the person and their family of their right to access the client’s information that Empowering Community Disability Services is holding on them.
  7. Ensure that Empowering Community Disability Services only keeps customer personal information as long as it is required for the provision of suitable services and the fulfillment of its duty of care requirements.
  8. Look into, respond to, and document any customer complaints about security, honesty, or confidentiality as soon as you can.

4. Performance Standard

The following performance criteria must be satisfied in order for the procedures to be effective:

  1. All clients and their families have received a copy of Empowering Community Disability Services’ policy on privacy, dignity, and confidentiality.
  2. All staff members received a copy of the Empowering Community Disability Services Privacy, Dignity, and Confidentiality Policy, and a copy is preserved.
  3. Participants and families were advised of the information’s need by Empowering Community Disability Services.
  4. Information is not gathered from other sources unless participants or their families have signed the Authority to Release Information forms.
  5. Empowering Community Disability Services runs a customer information system that gathers all of a client’s personal data in one place.
  6. In a private office, customer files are maintained in locked filing cabinets and are moved back to the proper area after they are no longer required.
  7. Client names or other private information are not displayed on notice boards or whiteboards that could be seen by other clients or by the public.
  8. Any photographs, videos, or other identifying images must have the client’s or family’s prior written consent before being publicly shown or broadcast.
  9. Participant files have been routinely examined to make sure that any personal information that is no longer relevant or unlikely to be relevant in the future has been deleted.
  10. All complaints were handled in accordance with the principles of privacy, dignity, and confidentiality outlined in this policy and the Consumer Grievances Policy.
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